Terms &
conditions

TERMS & CONDITIONS

By making a reservation at any Wandernest accommodation, guests agree to the following Terms & Conditions.

These terms apply to direct bookings made through Wandernest. For reservations made through Booking.com, Airbnb or another third-party platform, different terms may apply, as displayed and accepted at the time of booking.

1. Booking & Confirmation

For Noemie Apartments, reservations can be made directly through the Wandernest website. A 30% deposit of the total reservation amount is required to secure the booking. The reservation is considered confirmed once the deposit has been successfully received and a booking confirmation email has been sent.

For Villa Memoria and Villa 4Dreams, submitting the form through our website constitutes a Booking Request and does not automatically confirm the reservation. The website displays the total accommodation price, applicable taxes and the required 30% deposit.

After receiving the Booking Request, Wandernest will contact the guest with the necessary payment information. The reservation is confirmed only after the 30% deposit has been received and written confirmation has been provided by Wandernest.

Until these steps have been completed, the reservation and availability are not guaranteed.

2. Payment

A 30% deposit of the total reservation amount is required for all direct bookings in order to secure the reservation.

The remaining balance is payable upon arrival, according to the payment instructions provided by Wandernest.

All payments are made in euros (€).

3. Cancellation Policy

The following cancellation policy applies to direct bookings made through Wandernest:

Up to 14 days before arrival:
Guests may cancel free of charge and the deposit will be fully refunded.

Within 14 days of arrival:
The 30% deposit becomes non-refundable.

Within 7 days of arrival:
100% of the total reservation amount will be charged.

No-show:
In the event of a no-show, 100% of the total reservation amount will be charged.

Early departure:
If a guest chooses to leave before the scheduled check-out date for personal reasons, no refund will be provided for the unused nights, unless otherwise agreed or required by applicable law.

Please note: In the event of a cancellation during a period in which cancellation charges apply, Wandernest will contact the guest directly to explain the applicable cancellation policy and, where necessary, provide the relevant information for settling any outstanding amount.

4. Changes to a Reservation

Any request to change the dates, length of stay or other details of a reservation must be submitted in writing.

Changes are subject to availability and may result in a difference in the total price. A change is considered valid only after written confirmation from Wandernest.

5. Check-in & Check-out

Check-in is available from 15:00, and check-out is by 11:00.

Early check-in or late check-out may be requested in advance and can be offered subject to availability and the accommodation's schedule. They cannot be guaranteed without prior confirmation.

6. Taxes & Fees

All applicable statutory taxes and fees apply to reservations, including the Climate Resilience Fee, where required by Greek law.

The applicable amount may vary depending on the type of accommodation, the period of stay and current legislation, and will be displayed during the booking or Booking Request process.

If statutory taxes or fees change, the amount required by law for the relevant stay period will apply.

7. Number of Guests

The number of guests must not exceed the maximum occupancy of the accommodation, and all guests must be declared as part of the reservation.

Any change in the number or composition of guests must be communicated to and approved by Wandernest in advance.

If additional or undeclared guests are present without prior approval, Wandernest reserves the right to refuse check-in, request that unauthorised guests leave the property or, in cases of serious breach, terminate the stay.

If a stay is terminated due to a breach of these terms by the guest, amounts already paid will not be refunded, to the extent permitted by applicable law.

8. Children & Pets

Children of all ages are welcome. Parents or guardians are responsible for their supervision at all times, particularly around swimming pools, stairs, balconies and outdoor areas.

Pets are not permitted at Wandernest accommodations.

An exception may apply to recognised assistance animals accompanying guests with a disability or other qualifying need, in accordance with applicable law. In such cases, please inform us before arrival.

9. Smoking, Events & Guest Behaviour

Smoking is not permitted inside the accommodations.

Parties, events or gatherings involving additional guests are not permitted without prior approval from Wandernest.

Guests are expected to respect the accommodation, neighbouring properties and quiet hours and to avoid excessive noise, disturbance or behaviour that may cause inconvenience or danger to others.

10. Swimming Pools & Facilities

Swimming pools and all other facilities and amenities provided at the accommodation must be used responsibly and in accordance with any instructions provided.

Children must always be supervised by an adult when in or around the swimming pool.

Guests must not interfere with or alter the settings of technical equipment or other property systems without prior consultation with Wandernest.

11. Access by Authorised Personnel

During a guest's stay, routine pool checks and pool care may be carried out by authorised Wandernest personnel or partners. Guests will be informed in advance of their presence at the property.

If, for any reason, authorised personnel or a Wandernest partner needs to access the interior of the accommodation, this will always be arranged with the guest in advance and will take place only with the guest's prior approval.

12. Damages, Problems & Liability

Guests are responsible for any damage caused to the accommodation, its equipment or facilities as a result of their actions, negligence or improper use.

In the event of damage, Wandernest may request payment of the reasonable cost of repair or replacement.

Any problem, damage or malfunction that occurs during the stay should be reported to Wandernest as soon as possible, so that we have the opportunity to inspect and resolve the issue.

Issues reported for the first time after check-out, where Wandernest was not given a reasonable opportunity to inspect or address them during the stay, do not automatically entitle the guest to a refund or compensation.

Wandernest is not responsible for circumstances beyond its reasonable control, such as extreme weather conditions, natural disasters, fires or interruptions to public utility services, without prejudice to any rights guests may have under applicable law.

13. Personal & Forgotten Belongings

Guests are responsible for their personal belongings during their stay and upon departure.

If an item is found after check-out, Wandernest will make a reasonable effort to contact the guest and arrange its return.

Forgotten items will be kept for 30 days from the check-out date. Any shipping or courier costs are the responsibility of the guest.

After 30 days, Wandernest cannot accept responsibility for the continued storage, loss or disposal of forgotten items.

14. Serious Breach of These Terms

In the event of a serious or repeated breach of these Terms & Conditions, significant damage to the property, illegal activity, dangerous behaviour, or serious and repeated disturbance to other guests or neighbours, Wandernest may request that the behaviour stops immediately.

If the breach is serious or continues, Wandernest reserves the right to terminate the stay and require the guest to leave the accommodation, to the extent permitted by applicable law.

If a stay is terminated due to the guest's actions or breach of these terms, amounts already paid will not be refunded, to the extent permitted by applicable law.

Any costs resulting from damage, repairs or replacement of property are treated separately and may be charged in addition.

15. Bookings Through Third-Party Platforms

For reservations made through Booking.com, Airbnb or another third-party platform, the payment, cancellation, modification and refund terms displayed and accepted through that platform for the specific reservation will apply.

Where there is a difference between these Terms & Conditions and the specific conditions of a reservation made through a third-party platform, the conditions agreed through that platform will apply where applicable.

16. Personal Data

Personal information provided during the booking process is used for the management of the reservation, communication with the guest and compliance with applicable legal obligations.

Personal data is processed in accordance with applicable data protection legislation and the Wandernest Privacy Policy.

Booking information will not automatically be used for marketing or promotional communications without the required consent.